Privacy Policy

Our Commitment to Your Privacy

swiss preen respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our watch repair services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you have questions or concerns about our privacy practices, please contact us at [email protected]

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when using our services:

• Contact Information: Name, email address, phone number, mailing address
• Service Details: Information about your timepiece, service requests, repair history
• Communication Data: Messages sent through contact forms, emails, or phone calls
• Payment Information: Billing address and payment details (processed securely through third-party providers)

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Usage Data: IP address, browser type, device information, pages visited, time spent on pages
• Cookie Data: Information stored through cookies and similar technologies (see our Cookie Policy)
• Analytics Data: Website performance metrics, user behavior patterns, traffic sources

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Process and fulfill your watch repair requests
• Communicate about service status and updates
• Maintain records of services performed
• Provide customer support and respond to inquiries

Business Operations

• Improve our website functionality and user experience
• Analyze service quality and customer satisfaction
• Maintain business records and service history
• Comply with legal and regulatory requirements

Marketing Communications (with consent)

• Send newsletters and service updates
• Notify you about promotions or special offers
• Share relevant watch care tips and maintenance information

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: You have given clear consent for processing your data for specific purposes
• Contract: Processing is necessary to provide the watch repair services you requested
• Legitimate Interest: Processing is necessary for our business operations and does not override your rights
• Legal Obligation: Processing is required to comply with tax, accounting, or regulatory requirements

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers

• Payment processors for secure transaction handling
• Email service providers for communication delivery
• Website hosting and analytics services
• Parts suppliers for service fulfillment

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms and conditions

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Sensitive data is encrypted during transmission using SSL/TLS protocols
• Access Controls: Limited access to personal data based on job requirements
• Secure Storage: Data stored on secure servers with regular backups
• Monitoring: Regular security audits and monitoring for unauthorized access
• Physical Security: Secure facilities with controlled access

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Form Submissions: 3 years from last contact
• Service Records: 5 years for warranty and service history purposes
• Financial Records: 7 years to comply with tax and accounting regulations
• Marketing Data: Until consent is withdrawn or account closure
• Website Analytics: Typically 26 months for Google Analytics data

Your Privacy Rights

You have the following rights regarding your personal data:

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of your request.

Third-Party Services

Our website may use third-party services that collect information:

Analytics Services

• Google Analytics: Website traffic and user behavior analysis
• Data collected: Page views, session duration, device information, geographic location

Marketing Platforms

• Facebook Pixel: Advertising effectiveness and audience building
• Bing Ads: Marketing campaign performance tracking

These third parties have their own privacy policies. We encourage you to review their policies to understand how they handle your data.

International Data Transfers

Your information may be transferred to and processed in countries outside of Canada. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection standards
• Privacy Shield certification (where applicable)
• Explicit consent for transfers when required

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately at [email protected]

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify affected individuals within 72 hours of becoming aware
• Report the breach to relevant supervisory authorities as required
• Provide information about the nature of the breach and data affected
• Describe measures taken to address the breach and prevent future occurrences
• Offer guidance on steps you can take to protect yourself

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting a notice on our website
• Updating the "Last Updated" date at the top of this policy
• Sending email notification for significant changes (when we have your email)

We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: